> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safefypay.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Submit a dispute response

> Create or update the response text for an open dispute

This endpoint is idempotent: call it again before the deadline to replace the response text. Use the [evidence endpoint](/en/api-reference/disputes/add-evidence) to attach documents.


## OpenAPI

````yaml api-reference/openapi.json PUT /v1/disputes/{id}/response
openapi: 3.1.1
info:
  title: Safefy - Pix Gateway
  description: >

    ## Introducao


    **Seu parceiro financeiro de confianca.**


    Nos somos a Safefy, uma plataforma especializada em solucoes de pagamento
    PIX. Com um servico personalizado e focado nas suas necessidades, estamos
    prontos para apoiar sua empresa em cada etapa do processo.


    - Conte com o **PIX** como metodo de pagamento rapido, seguro e alinhado com
    as melhores praticas de conformidade e prevencao a fraudes.

    - Gerencie suas financas de forma simples e acessivel por meio de uma
    interface completa e intuitiva.

    - Nosso time de suporte esta sempre disponivel para oferecer um atendimento
    exclusivo e eficiente.


    ## Precisa de Ajuda?


    A equipe da Safefy quer garantir que sua integracao seja um sucesso. Se
    tiver duvidas ou precisar de suporte, nao hesite em nos contatar:


    **suporte@safefypay.com.br**


    ---


    ## Valores Monetarios


    Todos os valores monetarios sao representados em **centavos** (menor unidade
    da moeda).


    | Valor Real | Valor na API |

    |------------|--------------|

    | R$ 1,00    | 100          |

    | R$ 10,50   | 1050         |

    | R$ 100,00  | 10000        |
  contact:
    name: Suporte Safefy
    email: suporte@safefypay.com.br
  version: v1
servers:
  - url: https://api-payment.safefypay.com.br
    description: API de Pagamentos Safefy
security:
  - bearerAuth: []
tags:
  - name: Autenticacao
    description: Endpoints de autenticacao OAuth2
  - name: Transacoes
    description: Gerenciamento de transacoes PIX
  - name: Clientes
    description: Gerenciamento de clientes
  - name: Saldo
    description: Consulta de saldo e volumes
  - name: Saques
    description: Solicitacao e gerenciamento de saques
  - name: Disputas
    description: Consulta de disputas e envio de defesa
paths:
  /v1/disputes/{id}/response:
    put:
      tags:
        - Disputas
      summary: Enviar resposta à disputa
      description: >-
        Cria ou substitui idempotentemente a defesa textual de uma disputa
        aberta. Requer disputes.write.
      operationId: upsertDisputeResponse
      parameters:
        - name: id
          in: path
          required: true
          description: ID da disputa
          schema:
            type: string
            format: uuid
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/UpsertDisputeResponseRequest'
            example:
              text: O pedido foi entregue em 12/08; o comprovante segue anexado.
      responses:
        '200':
          description: Resposta enviada
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GetDisputeResponse'
        '400':
          description: Disputa encerrada, expirada ou dados inválidos
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DisputeErrorResponse'
        '401':
          description: Token inválido
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DisputeErrorResponse'
        '403':
          description: Permissão disputes.write ausente
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DisputeErrorResponse'
        '404':
          description: Disputa não encontrada
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DisputeErrorResponse'
        '409':
          description: Disputa alterada concorrentemente
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/DisputeErrorResponse'
components:
  schemas:
    UpsertDisputeResponseRequest:
      type: object
      required:
        - text
      properties:
        text:
          type: string
          maxLength: 5000
    GetDisputeResponse:
      type: object
      properties:
        data:
          $ref: '#/components/schemas/DisputeDetail'
        message:
          type: string
          nullable: true
        error:
          $ref: '#/components/schemas/ApiErrorResponse'
    DisputeErrorResponse:
      type: object
      properties:
        data:
          nullable: true
        message:
          type: string
          nullable: true
        error:
          $ref: '#/components/schemas/ApiErrorResponse'
    DisputeDetail:
      allOf:
        - $ref: '#/components/schemas/DisputeSummary'
        - type: object
          properties:
            reasonDescription:
              type: string
              nullable: true
            disputant:
              $ref: '#/components/schemas/DisputeDisputant'
            closedAt:
              type: string
              format: date-time
              nullable: true
            holdAmount:
              type: integer
              format: int64
            holdReleasedAt:
              type: string
              format: date-time
              nullable: true
            holdDebitedAt:
              type: string
              format: date-time
              nullable: true
            responseText:
              type: string
              nullable: true
            respondedAt:
              type: string
              format: date-time
              nullable: true
            evidences:
              type: array
              items:
                $ref: '#/components/schemas/DisputeEvidence'
            events:
              type: array
              items:
                $ref: '#/components/schemas/DisputeEvent'
            updatedAt:
              type: string
              format: date-time
    ApiErrorResponse:
      type: object
      nullable: true
      properties:
        message:
          type: string
          description: Mensagem de erro
          example: Token invalido ou expirado.
        code:
          type: string
          description: Codigo do erro
          example: unauthorized
    DisputeSummary:
      type: object
      properties:
        id:
          type: string
          format: uuid
        status:
          $ref: '#/components/schemas/DisputeStatus'
        reason:
          $ref: '#/components/schemas/DisputeReason'
        amount:
          type: integer
          format: int64
          description: Valor contestado em centavos
        currency:
          type: string
          example: BRL
        paymentId:
          type: string
          format: uuid
          nullable: true
        orderId:
          type: string
          format: uuid
          nullable: true
        customer:
          $ref: '#/components/schemas/DisputeCustomer'
        openedAt:
          type: string
          format: date-time
        responseDeadline:
          type: string
          format: date-time
          nullable: true
        hasResponse:
          type: boolean
        evidencesCount:
          type: integer
        holdState:
          $ref: '#/components/schemas/DisputeHoldState'
        heldAmount:
          type: integer
          format: int64
        createdAt:
          type: string
          format: date-time
    DisputeDisputant:
      type: object
      nullable: true
      properties:
        name:
          type: string
          nullable: true
        email:
          type: string
          format: email
          nullable: true
        phone:
          type: string
          nullable: true
    DisputeEvidence:
      type: object
      properties:
        id:
          type: string
          format: uuid
        fileName:
          type: string
        contentType:
          type: string
        size:
          type: integer
          format: int64
          description: Tamanho em bytes
        url:
          type: string
          format: uri
          description: URL temporária do arquivo
        expiresAt:
          type: string
          format: date-time
          nullable: true
        description:
          type: string
          nullable: true
        createdAt:
          type: string
          format: date-time
    DisputeEvent:
      type: object
      properties:
        type:
          type: string
          example: MerchantResponded
        actorType:
          type: string
          example: Merchant
        description:
          type: string
        createdAt:
          type: string
          format: date-time
    DisputeStatus:
      type: string
      enum:
        - Open
        - MerchantResponded
        - UnderReview
        - Won
        - Lost
        - Expired
        - Cancelled
    DisputeReason:
      type: string
      enum:
        - Fraud
        - Scam
        - ProductNotReceived
        - ProductNotAsDescribed
        - DuplicateCharge
        - UnrecognizedTransaction
        - CoercionOrThreat
        - OperationalError
        - Other
    DisputeCustomer:
      type: object
      nullable: true
      properties:
        id:
          type: string
          format: uuid
          nullable: true
        name:
          type: string
          nullable: true
        email:
          type: string
          format: email
          nullable: true
    DisputeHoldState:
      type: string
      enum:
        - None
        - Held
        - Released
        - Debited
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
      description: Token JWT obtido via /v1/auth/token

````